Services to Clients
We have effective working administration systems covering credit management, stock and Debtors, sales management, supply chain management and distribution. Currently we have around 1600 account customers (including many chain stores, Farmers Cooperatives and outdoor, gift dealers and hardware chains). While some of these account customers are non-stocking dealers, (such as promotional, incentive, advertising and export customers) other accounts are multiple-outlets or chains. This relates into over 2000 outlets country wide currently stocking one or more of our product lines. Over 1000 dealers purchase regularly each month.
We carry inventory of all key lines and maintain a full service / warranty facility for all products. Service, availability of stock, and the fact that we only sell at a wholesale level, has given our company a respected position as a supportive wholesaler to the retail trade and promotional gifts market. We promote and advertise aggressively and these efforts are aimed at stimulating the retail consumer to purchase from the retail dealers.
We consistently deliver information and products to our customers and business partners when they need it.
Lite Optec has a well-organised service and repairs facility of 5 people.
We have optical collimation equipment for riflescopes and binoculars,
and also run a full service and repair facility for Maglite flashlight repairs.
We also offer
multi-tool repairs, sharpening or servicing.
All repairs are treated as urgent and our policy is that we will replace
the item if delays are more than a few days.
As an additional service, Lite Optec offers engraving and branding on the
majority of our products, we have our own in-house engraving department
employing 2 full time staff members who oversee all our engraving jobs from
start to finish. We are currently operating 2 C02 laser-engraving machines
as well as 1 Jag laser-engraving machine. We also outsource a number of
other branding options for our customer in order to provide our clients with
the best possible service.